Important information for HSBC customer

At HSBC, we aim to promote better informed decisions about our banking services by providing effective disclosure of information and by explaining to you, when asked, the contents of our brochures and other written information about the services we provide.

This page is designed to house important, compliance and process related documentation, guides and some of HSBC's policies which are applicable to HSBC Commercial Banking Clients, particularly Small Businesses.

The content of this page is not exhaustive and contain some of the key information we think is important for our customers to read. This page does not contain all relevant terms, conditions and other disclosure information that you should be aware of prior to acquiring an HSBC product.

The Code of Banking Practice (the Code) is the banking industries' charter on good banking practice. It establishes key commitments and obligations to customers on standards, procedures, disclosures and principles of conduct. HSBC has been a subscriber of the Code since June 2004 and recently adopted the revised Code in February 2014. HSBC applies the standards therein when dealing with HSBC customers who are `individuals' and `small businesses'.

Under clause 40 of the Code of Banking Practice, to which HSBC subscribes; we are committed to providing our customers with guidelines setting out the manner in which we deal with applications for transfers of a mortgage and consents to transfer of title pursuant to a Family Court determination or approval; and otherwise enforce debts affected by a family law property settlement.

At HSBC Bank Australia Limited, we are committed to delivering the highest levels of customer service. On this page you will contact information about how to lodge a complaint with us as well as additional information about HSBC's complaints and feedback process.

Under clause 39 of the Code of Banking Practice, HSBC is committed to publicising the availability and accessibility of both our internal and external process for resolving disputes relating to transactions processed using an HSBC credit or debit card. Information about these processes are also published in the terms and conditions applicable to HSBC products and services offered to `individuals' and `small businesses'.

In addition to HSBC's Privacy Policy, this document aims to answer some of the Frequently Asked Questions we receive in relation to how HSBC accesses, stores, uses and discloses the personal information we collect about you when you acquire and use an HSBC product or service.

HSBC is required by law to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (“AML/CTF Act”), and the Anti-Money Laundering and Counter- Terrorism Financing Rules Instrument 2007 (“AML/CTF Rules”). This document sets out HSBC's HSBC Global Policy and Principles relating to Anti-Money Laundering and Counter-Terrorism Financing.

Together with other members of the Australian Bankers' Association (ABA), this fact sheet has been compiled to inform customers about changes to laws which require banks to seek and collect information from customers if they want to transact with AUD $10 000 or more (or foreign equivalent) in cash.